MANAGING THE HUMAN RESOURCES DEPARTMENT OF YOUR ORGANIZATION

Content

The Role and Responsibility of a Manager

  • What is Management about?
  • The Roles of Management
  • Characteristics of an Ideal Manager
  • Barriers to Effective Management
  • Making Effective Decisions

Communicating and Active Listening

  • Examining the different Ways of Communicate
  • Identifying Obstacles to Communication
  • Active Listening – What is it?
  • Developing Active Listening Skills
  • Using the Right Questions to get the Right Answers

Motivating and Coaching Your Staff

  • Achieving the Balance in Reward Punishment
  • Developing your Coaching Skills
  • Strengthening your Assets
  • Dealing with Poor Performers
  • The Manager‘s Role in Motivating Others

Delegating and Empowering your People

  • Benefits of Delegation
  • Overcoming the Barriers of Delegation
  • Skills of Effective Delegation
  • Managing Authority and Responsibility
  • Developing a Delegation Action Plan

The Performance Review

  • Setting Goals and Objectives for your Staff
  • Conducting the Performance Review
  • Dealing with Objective and Subjective Criteria
  • Managing Disciplinary Action
  • Appraising yourself for Advancement
  • Obtaining the Benefits of Effective Appraisal

FOR WHOM: Human Resources Managers, Office Managers, Directors, Team Leaders, Supervisors, Assistant Managers, Line Managers and others who want to take the position of leadership and managing other people.

 

DATE:             26th – 28th March, 2024

                          9th – 11th October, 2024

 

Category:

Objective

Managing people is no easy task and the managers can be marked with anxiety, stress and insecurity as to how to what to do and how to do it. Getting off to a good start is important particularly in today‘s increasingly  competitive  business  climate  and  the  skills  acquired  in  this  workshop  will  ―fast  track‖ participants to manage effectively. A variety of tools, techniques and frameworks will be presented enabling managers to understand their role and responsibilities function effectively and get the best performance from those they lead. By the end of the workshop, participants will be able to:

  • Manage the performance of self and others; planning personal and team priorities
  • Building a high performing team using the power diversity
  • The manager as a communicator, coach and developer of people
  • Time Management, Delegation and Communicating with Impact

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