BUSINESS RELATIONSHIP MANAGEMENT: ALIGHNING IT AND THE BUSINESS
Content
Principles for Aligning IT and the Business
The Trusted IT Advisor
Business Relationship Management (BRM) Roles
Determining It’s Current State
Defining a Catalog of Services
Developing Awareness of the Organizational Culture
Building the Trusted Relationship
Knowing your Stakeholders
Optimizing the First Meeting
Planning the Relationship
Facilitating Actionable IT Solutions
Performing Competitive Analysis
Identifying Opportunities for Improvement
Designing a Strategy to Meet Customer Needs
Winning Competitive IT Projects
Responding to Requests
Selling your Solutions to the Business
Backup and Recovery
Creating the Incident Response Plan
Backing Up Databases
Restoring Databases
FOR WHOM: CIOs, Directors, Heads of Departments, Human Resources Managers, Business Development Managers, IT Professionals, System Analysts, Network/Systems Administrators, IT Development Managers, Supervisors and others who perform related functions.
You learn the best practices of Business Relationship Management (BRM) for facilitating IT solutions that provide value to the business and satisfy the needs of stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.
By the end of the workshop, participants will learn how to:
Build a strong alignment between IT and the business
Plan a strategy that positions you as a trusted IT advisor to key stakeholders
Choose IT projects that build trust and alignment
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