The Importance of the Supervisory Role in the Organization
Managing or Leading as a Supervisor
The Power Based of the Supervisor
Supervisory Characteristics, Competencies and Behaviours
Personal Accountability, Reliability, Integrity and Honesty
Problem Solving, Decision Making and Time Management
Assessing Risks and Analyzing Problems
Problem Solving Models and Techniques
Decision Making Processes
Prioritizing your Time and Others
Allocating Resources
Mastering Communication and Interpersonal Skills
Different Styles of Communication
Communicating with Confidence
Common Communication Mistakes
Learning to be more Assertive
Win-win Conflict Resolution
How to Influence the Outcome/Effects of Others
Developing as a Professional
Listening Skills
Leadership Skills
Presentations with Confidence and Power
Best Practices for Delivering Positive Feedback
Developing your Team and Others
How People Learn?
Positive Development: Training and Staff Development Planning
Coaching for Personal and Team Growth
Giving Powerful Feedback to Increase Optimum Performance
FOR WHOM: Human Resources Managers, Office Managers, Office Administrators, Supervisors of Clerical, Team Leaders, Administrative Staff, Personal Assistants and others who perform related functions.
This workshop has been specially designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve supervisory excellence in their respective disciplines. This workshop will provide participants opportunity to learn about utilizing management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment, as well as create a climate and culture for improved performance. By the end of the workshop, participants will be able to:
Understand your self-awareness, as well as your role in the organization and management style in order to effectively apply self-management
Determine effective problem solving, risk identification and analysis within your environment
Apply development, coaching and feedback techniques to increase optimum people performance management
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