COMPETENCY DEVELOPMENT FOR SUPERVISORY EXCELLENCE

Content

 

The Importance of the Supervisory Role in the Organization

  • Managing or Leading as a Supervisor
  • The Power Based of the Supervisor
  • Supervisory Characteristics, Competencies and Behaviours
  • Personal Accountability, Reliability, Integrity and Honesty

Problem Solving, Decision Making and Time Management

  • Assessing Risks and Analyzing Problems
  • Problem Solving Models and Techniques
  • Decision Making Processes
  • Prioritizing your Time and Others
  • Allocating Resources

Mastering Communication and Interpersonal Skills

  • Different Styles of Communication
  • Communicating with Confidence
  • Common Communication Mistakes
  • Learning to be more Assertive
  • Win-win Conflict Resolution
  • How to Influence the Outcome/Effects of Others

Developing as a Professional

  • Listening Skills
  • Leadership Skills
  • Presentations with Confidence and Power
  • Best Practices for Delivering Positive Feedback

Developing your Team and Others

  • How People Learn?
  • Positive Development: Training and Staff Development Planning
  • Coaching for Personal and Team Growth
  • Giving Powerful Feedback to Increase Optimum Performance

FOR WHOM: Human Resources Managers, Office Managers, Office Administrators, Supervisors of Clerical, Team Leaders, Administrative Staff, Personal Assistants and others who perform related functions.

DATE:         30th March – 1st April, 2022

28th – 30th September, 2022

Objective

This workshop has been specially designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve supervisory excellence in their respective disciplines. This workshop will provide participants opportunity to learn about utilizing management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment, as well as create a climate and culture for improved performance. By the end of the workshop, participants will be able to:

  • Understand your self-awareness, as well as your role in the organization and management style in order to effectively apply self-management
  • Determine effective problem solving, risk identification and analysis within your environment
  • Apply development, coaching and feedback techniques to increase optimum people performance management

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