SUCCESSFUL LEADING AND MANAGING PEOPLE

Content

 

Effective Communication

  • Communication Levels and Definitions
  • Communication Functions
  • The Principles of Interpersonal Communications
  • Building Rapport
  • Barriers to Effective Communication
  • Overcoming Communication Barriers Models and Strategies for Managing and Leading Change
  • Leadership and Organizational Change
  • Management Adaptation to Change Situations
  • Preparing and Planning for Change

Generating Confidence and Action

  • The Importance of Employee Engagement
  • Bringing Focus and Priorities to Action
  • Empowering Teams to be Action-Oriented

The Power of Resilience for Leaders

  • How the Brain Develops Resilience
  • Using Mindfulness to Foster Self Awareness

 

  • How Positive Emotions Build Resilience
  • Assessing your Capabilities for Resilient Performance

Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive versus Negative Feedback
  • Giving Constructive Criticism
  • Receiving Criticism

FOR WHOM: Directors, Heads of Departments, Managers, Supervisors, Team Leaders, Sales Personnel, Advertising Managers, Business Development Managers, Administration Executives, Office Managers/Professionals, Personal Assistants, All Employees and others seeking to improve their communication and interpersonal skills both on and off the job.

DATE:         30th March – 1st April, 2022

28th – 30th September, 2022

 

Objective

How do you get people to follow your lead? Your success depends upon your ability to influence the actions of others. Leading and Managing People shows you how to use the fundamental principles of human behavior and communication to engage employees in serving your goals, by linking to their individual motivators.

 

This mind-shifting leadership development program offers you an opportunity to step free off the blind spots that automatically arise in fast-paced, get-it-done work situations. You‘ll see how you affect your employees — positively and negatively — and gain practical tools and frameworks that will help you lead them more effectively to achieve the results you need.

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