EFFECTIVE SOFT SKILLS AND EMOTIONAL INTELLIGENCE

Content

 Time Management and Planning

• Results-Orientated Time Management
• Outcome Planning for Better Results
• Finding and Using Time Effectively
• Getting Things Done
• Identifying and Dealing with Timewasters

Responsibilities and Roles of Leadership

• Roles and Responsibilities
• Leadership Traits and Value Drivers
• Capacity, Character and Commitment

Effective Communication and Assertiveness

• Communication Levels and Definitions
• Channels of Communication
• Barriers to Effective Communication
• Overcoming Communication Barriers
• Effective Listening Skills

Emotional Intelligence

• What Emotional Intelligence Looks Like
• Self-Awareness Strategies
• Managing Emotional Intelligence

Stress Management

• Definition of Stress Management
• Causes and Symptoms of Stress
• Techniques and Approaches to Managing Stress

 Presentation Skills

• Confidence and Nerves
• Structuring a Presentation

Team Building, People Management and Motivation

• How High-Performing Teams Work
• Identifying Team Roles
• Motivation and Reward

Conflicts Management

• Causes of Conflicts and Ways to Manage
• Outcomes of Conflicts
• Conflicts in the Workplace

For Whom

Directors, Heads of Departments, Team Leaders, Executives Officers, Supervisors, Managers, Administrative Officers, Secretary and Others who want to improve their soft skills and emotional intelligence.

 DATE:                 5th – 7th March, 2025

                               27th – 29th August, 2025