DEVELOPING CORE SKILLS FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS
Content
Personal Effectiveness
Thinking about Reading and Identifying your Current Skills
Reading Strategies: The Theory
Thinking about Note-Making
Memory Linking
Memory Journeys
Remembering Names and Numbers
Memory at Work
Reading at Work
Effective Inter-Personal Communications
Barriers and their Solutions
Body Language and Building Rapport
Keys to Relationships
Self-Image and Self Esteem
Listening and Questioning
Getting your Point Across
Managing Feelings: Managing Other People
Time Management, Planning and Problem Solving
Results-Orientated Time Management
Outcome Planning for Better Results
Practical Approaches to Problem Solving
Prioritization and Planning Periods
Getting Things Done
Identifying and Dealing with Timewasters
Personal Skills-Set: Putting It All Together
Your Role and Job in the Context of any Organization
Core Skills in the Real World
Thinking and Working in Groups
Better Meetings
How to Change Habits of a Lifetime
FOR WHOM: Secretaries, Administrative Staff, Personal Assistants, Office Managers, Support Staff, Office Administrators, Clerical Officers, and others want to raise their efficiency levels, improve their effectiveness and develop skills that will help their career-development.
This workshop aims to help you raise your efficiency levels and develop skills that will help you build your career. By the end of the workshop, participants will be able to:
Give you a ‗Brain Train‖ to Improve your Effectiveness at Work
Improve your Reading and Note-Making Skills
Teach you to Use and Apply Simple Memory Systems
Build your Self-Esteem and Confidence when Dealing with Teams, Individuals and Difficult Problems
Show you ways to Manage your Time and Plan for Results
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