SKILLS IMPROVEMENT COURSE FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS

Content

 

Setting the Scene, Assessing Existing Skills, Time Management

  • Assessing Prior Skills and Knowledge
  • Perceptions, Attributes and Beliefs
  • Time Management Skills
  • Setting Goals and Priorities
  • Identifying and Eliminating Time Wasters

Organizing and Planning

  • Managing Workflow
  • Techniques for Organizing and Planning
  • Managing Meetings
  • Elements of an Effective Meeting
  • Taking Minutes of Meetings

Effective Communication Skills

  • Understanding Assertiveness
  • Listening and Questioning Skills
  • Body Language
  • Being Assertive

Team Working

  • Dealing with Difficult People

 

  • Managing Upwards
  • Partnering with your Boss
  • Stress Management

Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Removing Services Barriers
  • Providing Excellent Service
  • Handling Complaints

Presentation Skills

  • Writing Skills
  • Email Etiquette
  • Presentation Skills

FOR WHOM: Office Managers, Team Leaders, Administrators, Supervisors, Executive Secretaries, Clerical Officers, Support Staff and Personal Assistants.

 

DATE: 20th – 22nd April, 2022

19th – 21st October, 2022

 

Objective

The practical and highly popular workshop rapidly develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace.

This workshop shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization‘s goals.

By the end of the workshop, participants will be able to:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their
  • Deal with the difficulties and pressures of working in a modern
  • Prioritize between urgent and important tasks

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