SKILLS IMPROVEMENT COURSE FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS

Content

Setting the Scene, Assessing Existing Skills, Time Management

• Assessing Prior Skills and Knowledge
• Perceptions, Attributes and Beliefs
• Time Management Skills
• Setting Goals and Priorities
• Identifying and Eliminating Time Wasters

Organizing and Planning

• Managing Workflow
• Techniques for Organizing and Planning
• Managing Meetings
• Elements of an Effective Meeting
• Taking Minutes of Meetings

Effective Communication Skills

• Understanding Assertiveness
• Listening and Questioning Skills
• Body Language
• Being Assertive

Team Working

• Dealing with Difficult People
• Managing Upwards
• Partnering with your Boss
• Stress Management

Serving the Internal and External Customer

• Understanding the Needs of Internal and External Customers
• Removing Services Barriers
• Providing Excellent Service
• Handling Complaints

Presentation Skills

• Writing Skills
• Email Etiquette
• Presentation Skills

FOR WHOM: Office Managers, Team Leaders, Administrators, Supervisors, Executive Secretaries, Clerical Officers, Support Staff and Personal Assistants.

DATE:                   24th – 26th April, 2024

                                30th Oct – 1st Nov, 2024