PERFORMANCE MANAGEMENT: SETTING OBJECTIVES AND CONDUCTING APPRAISALS

Content

Performance Management

• Definition of Performance Management
• Impact of Poor Performance on an Organization
• The Annual Performance Cycle
• Responsibility in Performance Management

Establishing Effective Objective

• Cascading the Vision, Mission and Strategies
• Key Performance Indicators (KPIs)
• Turning Goals into Objectives the SMART way
• Corporate Values and their Importance

Conducting Effective Performance Appraisals

• Planning Performance Appraisals
• Conducting Effective Appraisals Meetings
• Roles of Performance Managers and Employees
• Common Appraisal Errors

Following Up After the Performance Appraisal Meeting

• Acknowledging Good Performance
• Techniques for Performance Diagnosis
• Systems Factors vs. Individual factors
• Performance Improvement Planning

The Importance of Coaching

• Defining Coaching and Responsibilities
• Important of Coaching Skills
• Steps of Coaching for Optimal Performance
• The Focus and Purpose of Coaching

FOR WHOM: Performance Managers, Team Leaders, Human Resources Managers, Union Leaders, Administrative Staff, Business Partners,  and Line Managers who are held accountable for the performance of the Organization and its employees.

DATE:                28th Feb – 1st March, 2024

                             11th – 13th September, 2024