Objective
The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs the needs of the team calls for a wide range of skills, ability and confidence to know when to stand back from operational pressures and understand the bigger picture. By the end of this workshop, you will be able to:
- Understanding your role as manager and leader
- Establishing clear objectives and standards of performance for your team
- Managing your workload using effective prioritization and delegation techniques
- Maximizing your influencing skills and building an effective team
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