Objective
Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advert of communication technology, the skills these assistant require have become diversified and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance and good interpersonal instincts. This workshop tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and successfully. By the end of the workshop, participants will be able to:
- Define and apply the new roles of executive assistants and administrators to meet modern challenges
- Use technology to get more done and to stay connected with the office and their boss
- Create quality standards for a motivating and productive office environment
- Identify and improve the competencies they require to keep generating added value services
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