MASTERING COMMUNICATION, NEGOTIATION AND PRESENTATION SKILLS
Content
Exploring Communication Skills
Barriers to Effective Communication
Elements and Types of Communication
Assertiveness
Negotiating Skills
Preparation, Planning Objectives and Positions
Structuring a Negotiation
Bidding, Bargaining, Proposing and Closing
Creative Negotiating
Presentation Skills
Confidence and Nerves
Determining Content and Level
Structuring a Presentation
Preparing for a Presentation
Developing and Using Notes
Stage Management
Influencing Skills
Presenting as a Team
Introducing Change and Getting Support
Influencing Skills and Managing ―Politics‖
FOR WHOM: Heads of Departments, Directors, Human Resources Managers, Team Leaders/Supervisors, Administration Executives, Sales Representatives, Office Managers, Business Development Managers, Public Relations Managers/ Officers, Advertising Managers, Marketers, Executive Secretaries, Office Administrators, Personal Assistants and others who are involved in commercial and negotiation activities at all levels of the organization.
Mastering the inter-related skills of communication, negotiation and presentation is the key to success both for individuals building their careers and for the organizations in which they work.
By the end of the workshop, participants will be able to:
Communicate clearly and effectively both on a one-to-one basis and in group situations such as meeting
Build rapport and interpersonal relationships and develop their influential skills
Maximize deal benefits in commercial negotiations
Make formal presentations to small and large groups with clarity and
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