ADVANCED OFFICE MANAGEMENT AND EFFECTIVE ADMINISTRATION SKILLS
₦205,000.00
Content
Taking Control of Your Work Life
Understanding and Clarifying Purpose, Vision and Mission
Controlling, Prioritizing and Organizing your Work
Streamlining your Office Systems
Making your Office User-Friendly and Efficient
Essential Administrative Skills
Harnessing the Power of the Mind
Problem Solving Techniques
Becoming more Proactive
Decision-Making Tools
Managing Meetings Effectively
Vital Communication Skills
Different Styles of Communication
Communicating with Confidence
Common Communication Mistakes
Learning to be more Assertive
Win-win Conflict Resolution
Developing as a Professional
Listening Skills
Leadership Skills
Presentations with Confidence and Power
Best Practices for Delivering Positive Feedback
Self-Empowerment and Self Management
Stress management and Main Causes of Stress
Emotional Intelligence
Why Stress is a Powerful Messenger
The Signs, Symptoms, Causes and Triggers to Stress
How to Relax and Refresh the Mind and
FOR WHOM: Human Resources Managers, Office Managers, Office Administrators, Supervisors of Clerical, Team Leaders, Administrative Staff, Personal Assistants and others who perform related functions.
To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure that you stay in control and on top of every one of your responsibilities.
By the end of the workshop, participants will be able to:
Learn how to prioritize and cope with multiple tasks
Learn how to think as a manager – planning, making decisions and solving problems
Learn how to improve their communication skills to enhance their relationships
Lean how to be assertive and therefore more effective in the workplace
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