ADVANCED OFFICE MANAGEMENT AND EFFECTIVE ADMINISTRATION SKILLS

Content

Taking Control of Your Work Life

• Understanding and Clarifying Purpose, Vision and Mission
• Controlling, Prioritizing and Organizing your Work
• Streamlining your Office Systems
• Making your Office User-Friendly and Efficient

Essential Administrative Skills

• Harnessing the Power of the Mind
• Problem Solving Techniques
• Becoming more Proactive
• Decision-Making Tools
• Managing Meetings Effectively

Vital Communication Skills

• Different Styles of Communication
• Communicating with Confidence
• Common Communication Mistakes
• Learning to be more Assertive
• Win-win Conflict Resolution

Developing as a Professional

• Listening Skills
• Leadership Skills
• Presentations with Confidence and Power
• Best Practices for Delivering Positive Feedback

Self-Empowerment and Self Management

• Stress management and Main Causes of Stress
• Emotional Intelligence
• Why Stress is a Powerful Messenger
• The Signs, Symptoms, Causes and Triggers to Stress
• How to Relax and Refresh the Mind and

FOR WHOM: Human Resources Managers, Office Managers, Office Administrators, Supervisors of Clerical, Team Leaders, Administrative Staff, Personal Assistants and others who perform related functions.

DATE:  22nd – 24th March, 2023 

13th – 15th September, 2023