Financial Process: Budgeting, IT Accounting and Charging
ITIL Processes
Key Performance Indicators (KPIs)
IT Service Management
Configuration Management
Software Management
Configuration Management Database
Maintenance Systems
Guidelines and Standards
Corporate Sourcing
Inventory Management
Procurement
Auditing
Staff Training and Development
IT Career Path
Staff Selection and Criteria
Staff Training and Development
IT Managers Skills
Good Communication
Leadership Skills
Team Work
Delegation and Motivation
Business Continuity and Backup Strategy
Protecting and Recovering Content
Backup and Restore for Disaster Recovery
FOR WHOM: CIOs, Heads of Departments, IT Professionals, System Analysts, Database Administrators, Data Managers, Servers Managers, Network Engineers, Systems/Security Administrators, IT Development Managers and others who perform related functions.
In order to accomplish the goals desired, you will need to have a good strategic and tactical plan. You will need a basic roadmap on where you are now and where you are going. You would also need to determine the best way on how to get from point A to point B. finally, you would need to make sure you have the means to get to your final destination.
This workshop provides Managers/IT professionals with a comprehensive set of tools and techniques needed to manage the IT department of their organization to be more effective and productive.
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