{"id":3903,"date":"2021-10-22T12:23:47","date_gmt":"2021-10-22T12:23:47","guid":{"rendered":"https:\/\/avantgardenigeria.com\/?post_type=product&#038;p=3903"},"modified":"2025-12-25T20:43:41","modified_gmt":"2025-12-25T20:43:41","slug":"skills-improvement-course-for-administrators-secretaries-and-personal-assistants","status":"publish","type":"product","link":"https:\/\/avantgardenigeria.com\/index.php\/product\/skills-improvement-course-for-administrators-secretaries-and-personal-assistants\/","title":{"rendered":"SKILLS IMPROVEMENT COURSE FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS"},"content":{"rendered":"<h3>Objective<\/h3>\n<p>The practical and highly popular workshop rapidly develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace.<\/p>\n<p>This workshop shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization\u2018s goals.<\/p>\n<p>By the end of the workshop, participants will be able to:<\/p>\n<ul>\n<li>Develop the skills and attributes of a first class office professional and make a greater contribution in their<\/li>\n<li>Deal with the difficulties and pressures of working in a modern<\/li>\n<li>Prioritize between urgent and important tasks<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<h3>Content<\/h3>\n<h5><strong style=\"font-size: 16px;\">Setting the Scene, Assessing Existing Skills, Time Management<\/strong><\/h5>\n<ul>\n<li>Assessing Prior Skills and Knowledge<\/li>\n<li>Perceptions, Attributes and Beliefs<\/li>\n<li>Time Management Skills<\/li>\n<li>Setting Goals and Priorities<\/li>\n<li>Identifying and Eliminating Time Wasters<\/li>\n<\/ul>\n<h5>Organizing and Planning<\/h5>\n<ul>\n<li>Managing Workflow<\/li>\n<li>Techniques for Organizing and Planning<\/li>\n<li>Managing Meetings<\/li>\n<li>Elements of an Effective Meeting<\/li>\n<li>Taking Minutes of Meetings<\/li>\n<\/ul>\n<h5>Effective Communication Skills<\/h5>\n<ul>\n<li>Understanding Assertiveness<\/li>\n<li>Listening and Questioning Skills<\/li>\n<li>Body Language<\/li>\n<li>Being Assertive<\/li>\n<\/ul>\n<h5>Team Working<\/h5>\n<ul>\n<li>Dealing with Difficult People<\/li>\n<li>Managing Upwards<\/li>\n<li>Partnering with your Boss<\/li>\n<li>Stress Management<\/li>\n<\/ul>\n<h5>Serving the Internal and External Customer<\/h5>\n<ul>\n<li>Understanding the Needs of Internal and External Customers<\/li>\n<li>Removing Services Barriers<\/li>\n<li>Providing Excellent Service<\/li>\n<li>Handling Complaints<\/li>\n<\/ul>\n<h5>Presentation Skills<\/h5>\n<ul>\n<li>Writing Skills<\/li>\n<li>Email Etiquette<\/li>\n<li>Presentation Skills<\/li>\n<\/ul>\n<p><strong>FOR WHOM: <\/strong>Office Managers, Team Leaders, Administrators, Supervisors, Executive Secretaries, Clerical Officers, Support Staff and Personal Assistants.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>DATE:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a04th &#8211; 6th May, 2026<\/strong><\/p>\n<p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 28th &#8211; 30th October, 2026<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/avantgardenigeria.com\/index.php\/registration\/\"><img decoding=\"async\" class=\"alignnone wp-image-3464\" src=\"https:\/\/avantgardenigeria.com\/wp-content\/uploads\/2017\/12\/register-1.jpeg\" alt=\"\" width=\"202\" height=\"67\" \/><\/a><\/p>\n","protected":false},"featured_media":3495,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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